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Failed to retrieve directory listing – GoDaddy & Filezilla Error

Failed to retrieve directory listing – GoDaddy & Filezilla Error

NOTE: Each problem is unique. This was one solution, you can try it and move on to another possible solution if it does not work.

DATE OF PROBLEM: Jan 13, 2015

OPERATING:
Windows 7 Computer
Filezilla
No antivirus other than Microsoft Essentials

PROBLEM:
When connecting to GoDaddy hosting FTP while using Flezilla the following error occurs.
Error: Connection timed out
Error: Failed to retrieve directory listing

SOLUTION:
Encryption set to –> Only Use Plain FTP (Insecure)
In speaking with GoDaddy they said this was a know issue…and would be fixed at some point.

THE SOLUTIONS THAT DID NOT WORK:
1) Changing Transfer Mode from Passive to Active.
2) Changing Transfer Mode from Active to Passive.
3) Changing Transfer Type from Auto to Binary.
4) Adjusting the GoDaddy FTP password in the cPanel.
5) Ensuring the Port for Flezilla was set okay in Windows Firewall.

WORKAROUNDS IF YOU ARE IN A PINCH:
1) You can log directly into GoDaddy and use the Final Manager (found in your cPanel)

OTHER SUPPORTING WEBPAGES:
https://forum.filezilla-project.org/viewtopic.php?t=15107

Written by

Garrett Hall is an online marketing & development expert with eosFirst AuroraCon. eosFirst is a website design, online development, online marketing and information technology consultancy.

One Response to “Failed to retrieve directory listing – GoDaddy & Filezilla Error”

By Ryan - 15 January 2015

That is the same error I’m getting as well. Haven’t had any success. Please let me know if you are able to correct the problem.

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